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Documents + Attorneys = How LegalZoom Works for You – Exciting News from Our CEO

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A note from LZ CEO John Suh: We have some sneak peek news to share with our fans! At LegalZoom, we’ve always been sensitive to the fact that spiraling costs of the legal system have put the law out of reach for millions of Americans. Today, I’m happy to announce we’re unveiling a new service that provides one-on-one consultations with an attorney licensed in your state—all without expensive hourly fees. We listen to every bit of feedback we get from our customers—from phone calls and emails to posts on Facebook and Twitter—and one thing we’ve heard from you over and over is that you want affordable access to lawyers. Who wouldn’t want the option of friendly, knowledgeable attorneys who can answer your questions about things like funding your living trust, launching your business, or defending your copyright? That’s why we created our legal advantage program. We’ve combined our cutting-edge technology platform with a network of respected law firms to create a solution that is more responsive and cost-effective than anything in the marketplace. And the best part? We hold these attorneys to the same high customer care standards that we hold ourselves. Our team has taken more than a year to carefully recruit firms that embrace technology without losing the human touch that makes for a great customer experience. Every attorney is rated by real customers and only attorneys who commit to delighting our customers (and have the reviews to prove it!) get to stay. The team here at LegalZoom is pretty excited. Technology has transformed every other part of our lives, from how we communicate with our loved ones to how we pay our bills. Now it’s time to use it transform the way Americans think about and access the legal system. Check out the animation on our homepage to learn more (click “See how LegalZoom can help you”). I hope you’re as excited as I am about this new frontier. And like I said, we’re always looking to our customers to help us improve. If you’ve got thoughts or suggestions, we’d love to hear them—let us know in the comments. Last, but certainly not least, I want to thank and congratulate the LegalZoom team on attorney services. Transforming the way people think about and fulfill legal needs is no easy task. It’s taken over a year of 7-day work weeks and constant travel to build this network and create this new capability. I’m really proud of what we’ve built. It’s the beginning of a brand new chapter. – John

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September 19th, 2011 at 4:50 am